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Öğe PERCEPTIONS OF CITIZENS FOR PUBLIC INSTITUTIONS’ PERFORMANCE IN CRISES: COVID-19 CRISIS IN TURKEY CONTEXT(Goce Delchev University of Shtip, 2022) Kayaci M.The hard measures of governments and incapacity of public sector were questioned in many societies due to quick spread of Covid-19 in the previous two years. Considering crisis management, public administration and voice orientation literature, this study proposed a negative relationship with public sector performance perception of citizens and their political position in regards to the governing party during Covid-19 outbreak in Turkey. Moreover, political participation and political efficacy would play a contextual role in this negative relationship. Findings of the study indicate that opponent citizens perceive a lower level of performance for public institutions during Covid-19. However, political efficacy of citizens did not amplify this relationship. While high level of political participation amplifies the negative effect of political view on public service performance, it did show a diminishing moderating role in general. © 2022, Goce Delchev University of Shtip. All rights reserved.
