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    Opinions of Physicians and Nurses About Patient Communication in Dicle Univerty Research Hospital
    (Istanbul Univ, Fac Nursing, 2007) Arda, Hamdiye; Ertem, Meliksah; Baran, Gulbeyaz; Durgun, Yeter
    Patient satisfaction is outcome of good communication with health staff and is seen as a dimension of quality of care. From the hospital's perspective, clinical staff and managers ought to be interested in communication because effective diagnosis and treatment depend on clear communication with patients. In Research Hospital of Dicle University we performed a study to evaluate the status of patient and health staff communication and to understand the causes of communication problem. This study is cross sectional descriptive one. By using a questionnaire we interviewed face to face with 110 physicians and 138 nurses. The items of questionnaire were determined by using qualitative interviewing technics and by clinical observations. 78,2% of the physicians and 85,5% of nurses stated that they had some communication problem with patients or patient relatives. 58% of the nurses and 57,3% of physicians join the idea of they can not understand us because their education level is so low. 68,9% of nurses and 67,3% of physicians joined the idea of our business is very hard that we can not do effective communication. Frequently heavy duty and turns, insufficient staff, fatigue were the other causes of insufficient communication. To establish quality of health care and to give effective health services communication is the key element. But heavy duty and turns prejudices through patients were the main obstacles for good communication. Both managemental and educational interventions should be developed to give high quality health services.
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    Resilience, life satisfaction, care burden and social support of mothers with a child with acute lymphoblastic leukaemia: a comparative study
    (Wiley, 2020) Baran, Gulbeyaz; Arda Surucu, Hamdiye; Hulya Uzel, Veysiye
    The study aimed to make comparison between the resilience, life satisfaction, care burden and social support of mothers with a child with acute lymphoblastic leukaemia (ALL) and those with a healthy child. The study was carried out using the comparative and descriptive methods, and the study group included mothers with ALL children hospitalised in the Paediatric Haematology Clinic of a university hospital (n = 51) and those with healthy children who applied to a family health centre (n = 53). While collecting the data, Personal Information Form, Resilience Scale for Adults, Life Satisfaction Scale, Zarit Care Burden Scale and Multidimensional Scale of Perceived Social Support Scale were used. The data were statistically analysed using the SPSS program, percentages, mean scores, standard deviations, Mann-Whitney U test and pearson correlation. For the comparison of the personal information about the mothers with ALL children and about those with healthy children, chi-square or student t test for independent groups depending on the data set was used. When the mothers with ALL children were compared with those with healthy children, it was found that the methods with ALL children had statistically lower mean scores for life satisfaction (13.92 +/- 6.26, p < 0.001) and resilience (17.90 +/- 7.09, p < 0.001) and statistically higher mean scores for care burden (42.23 +/- 16.54, p < 0.05). In this study, when the mothers of ALL children were compared with those of healthy children, it was found that the former had lower levels of resilience and life satisfaction and higher levels of care burden.