ANALYSIS OF USABILITY OF WEB SITES IN HOSPITALS IN DIYARBAKIR, TURKEY
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Tarih
2016
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Int Organization Center Acad Research
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
The aim of this study is to determine online services, which has been rendered by public and private health institutions in Diyarbakir, Turkey. As this study was implemented only in center and districts of Diyarbakir, all health institutions were included. Web sites of these institutions were searched between 01.01.2016-01.04.2016 and data were compiled. Among 38 institutions, 21 (56%) of them were public and 17 (44%) of them were private. 27(72%) of health institutions were general hospitals and 11(28%) of them were medical specialty centers. These web sites were investigated according to four dimensions such as, institution information, facilitating online services, relations with community, shareholders and target groups and social media integration by 23 measures. As a result, we have seen that, public health institutions are more efficient in utilization of online services. Nearly all measures were performed in these institutions. On the other hand, in private institutions there is a lack of information and service. A big absence of public institutions is providing service only in Turkish. It is seen that private health institutions, which are members of big trademarks, are more efficient. Local health institutions in Diyarbakir don't have web pages or have insufficient online services. We can say that, public health institutions and university hospitals are more successful in providing online services in Turkey. Staff and location changes often prevent continuity of web pages of private health institutions. So it is imperative to update these web pages by professionals continually. As e-commerce is very important for every branch of business and internet is very widespread among all individuals, it is compulsory for health institutions to develop their online services.
Açıklama
3rd International Conference on Social Sciences and Humanities (SOCIOINT) -- MAY 23-25, 2016 -- Istanbul, TURKEY
Anahtar Kelimeler
Hospital, Web Site, Internet, E-Commerce, Turkey
Kaynak
Socioint16: 3rd International Conference on Social Sciences and Humanities
WoS Q Değeri
N/A
